1.1 COLLECTING AGENT means the Seller, who has been appointed (pursuant to an agreement between Seller and Installer) by the Installer to collect monies owed by the Customer to the Installer.
1.2 CUSTOMER means the individual or entity that buys or agrees to buy Goods and Services from the Seller and Installer.
1.3 CONTRACT means the contract between the Installer and the Customer for the sale and purchase of Goods and Services incorporating these Terms and Conditions. The Contract may be either verbal or written.
1.4 FRANCHISEE means an independent person or entity who has entered into a Franchise Agreement with the Seller (the Franchisor) to provide Services to Customers.
1.5 GOODS means a range of waterproofing membranes and such other goods as determined by the Seller from time to time, combined with a system of installation for those Goods.
1.6 INSTALLATION means the installation and application of the Goods by the Installer at a particular Site for a particular Customer.
1.7 INSTALLER means the person or entity who carries out the Services, either:
1.7.1 as a Franchisee, or
1.7.2 as the Servicing Company.
1.8 MAJOR FAILURE means a failure as defined by Australian Consumer Law.
1.9 SELLER means Wet-seal Management Pty Ltd, the independent franchisor of the Wet-seal Franchise System operating in Australia.
1.10 SERVICES means the installation of the Goods by the Installer.
1.11 SERVICING COMPANY means an independent company that is affiliated with the Seller, and which has agreed to provide Services to Customers.
1.12 SITE means the building location at which the Goods and Services are to be (or have been) installed.
1.13 SITE INSPECTION means an inspection at the site by the Customer and the Installer at a pre-arranged mutually-convenient time for the purpose of determining an estimate of price for the provision of the Goods and Services.
1.14 SITE INSPECTION FEE means the fee payable to the Installer by the Customer to compensate the Installer for the time spent travelling to the site and the time actually spent by the Installer determining the estimate.
1.15 TERMS AND CONDITIONS means the terms and conditions of sale set out in this document, and any further special terms and conditions agreed in writing between the parties.
1.16 WARRANTY means:
1.16.1 those guarantees, warranties and undertakings that are provided by the Competition and Consumer Act (2010); and
1.16.2 those additional guarantees, warranties and undertakings that are contained in these Terms and Conditions and in the Installation Certificate issued by the Seller and the Installer.
1.17 WARRANTY PERIOD means the period for which the Seller guarantees the Goods, and the Installer guarantees the Services. The Warranty Period will be 7 (seven) years unless otherwise stated in writing, including the Installation Certificate.
1.18 Other words and phrases in these Terms and Conditions shall have the same meaning given to them in the Competition and Consumer Act 2010 or the Trade Practices (Industry Codes – Franchising) Regulations 1998. Reference to “a party” includes its employees, agents, representatives and sub-contractors.
2.1 The provisions of the Australian Consumer Law shall prevail over the provisions of these Terms and Conditions, should there be any conflict.
2.2 These Terms and Conditions shall apply to all Contracts for the sale of Goods and/or provision of Services by the Installer to the Customer, and shall prevail over any other documentation or communication from the Customer.
2.3 Acceptance of delivery of the Goods and Services shall be deemed conclusive evidence of the Customer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the Customer and the Installer) shall be inapplicable unless agreed to in writing by the parties.
3. ORDERING, PRICE AND PAYMENT
3.1 The Services are only available for purchases of Goods supplied by the Seller and installed by the Installer.
3.2 All orders for Goods and Services shall be deemed to be an offer by the Customer to purchase the Goods and Services pursuant to these Terms and Conditions and are subject to acceptance by the Installer. The Installer may choose not to accept an order for any reason.
3.3 An estimate of a price for the supply of the Goods and Services may be provided by the Installer. Due to the complexity and variability of the Services the Installer’s price estimate is usually an approximation and should not be considered to be a firm or exact quotation.
3.4 Terms: Full payment is due and payable by the Customer to the Collecting Agent on completion of the Services unless the Installer gives prior approval of terms, in which case full payment is required by the 14th day of the month following the invoice date.
3.5 A surcharge will apply for Services carried out on a Sunday or Public Holiday.
3.6 The Customer must pay all amounts due to the Seller under these Terms and Conditions in full and without any set-off or deduction.
3.7 If the Customer elects to pay the amount due by credit card a surcharge of 1.5% of the amount due will apply.
3.8 Any amounts unpaid after the 14th day of the month following the invoice date shall bear interest at the rate of 10% per annum.
3.9 If the Customer fails to pay any amount due under these Terms and Conditions within a period of sixty days from the date on which payment becomes overdue under clause 3.4, the Collecting Agent may report the payment default to a credit-reporting/collection agency and add the collection costs to the amount owed by the Customer.
4. RIGHTS OF THE SELLER
4.1 The Seller and Installer reserve the right to adjust the price and specifications of any Goods or Services available at their discretion.
4.2 The Seller reserves the right to withdraw any Services from the Installer at any time.
4.3 The Seller shall not be liable to any party for withdrawing any Services or for refusing to process an order.
5. DELIVERY AND INSTALLATION
5.1 Where a specific date and/or time has been agreed for a Site Inspection or the provision of the Goods and Services, and where this date and/or time cannot be met by the Installer, the Customer will be notified by the Installer and given an opportunity to agree to a new date and time.
5.2 The Installer shall use reasonable endeavours to meet any date or time agreed for Site Inspection or the provision of the Goods and Services. In any event, time of Site Inspection or the provision of the Goods and Services shall not be of the essence and the Installer and Seller shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any third party arising directly or indirectly out of any failure to meet any arranged date and/or time for a Site Inspection or the provision of the Goods and Services.
5.3 Goods and Services shall be provided at the Customer’s address specified in the order and the Customer shall make all arrangements necessary to be available, or have an authorised representative available when the Site Inspection or the provision of the Goods and Services is due to take place.
5.4 The Customer is to remove all rubbish and debris from the area in which the Goods and Services are to be located prior to the scheduled commencement of the Services.
5.5 The Customer must ensure toilet facilities are made available to Installers on site.
5.6 The Customer must ensure good access and parking is made available on all sites. Bad access and difficult parking may incur a surcharge.
5.7 Any unforeseen circumstances which arise during installation will be notified to the Customer and charged for accordingly.
6. CANCELLATION, REFUNDS, AND DISPUTES
6.1 The Customer may cancel orders for Goods and Services at any time prior to the Services being carried out, subject to the specific limitations on refunds detailed below. Charges will not be refunded for Services that are cancelled by the Customer during the installation process or after the Services have been delivered.
6.2 If the Customer fails to attend a pre-arranged Site Inspection appointment or an appointment for the installation of the Goods and Services, the full Site Inspection Fee is payable.
6.3 The Site Inspection Fee is payable at the time of the Site Inspection and may be deducted from the final installation cost, at the discretion of the Installer.
6.4 Any dispute raised by the Customer in relation to the Goods and/or Services must be made by telephoning the Seller on (Australia) 1800 025 081. The Seller operates between 9:00 am and 5:00 pm AEST Monday to Friday, except for Public Holidays.
6.5 If an order is cancelled within 24 hours of the time agreed for installation, the Installer reserves the right to invoice the Customer an amount up to 20% of the total amount quoted to cover costs that may have been incurred.
7. GOODS AND SERVICES WARRANTY
7.1 The Goods and Services are covered by a Warranty. The Period of the Warranty is shown on the Installation Certificates and the Warranty will commence on the date of completion of the Services.
7.2 The Seller warrants that the Goods will be free from defects in materials and manufacture and the Installer warrants that the Services will be performed with due care and skill, both for the Warranty Period from when the Services are completed. For warranty service contact the Installer during the warranty period using the contact details on the Installer’s invoice.
7.3 The Warranty that applies to the Goods is the responsibility of the Seller. The Warranty that applies to the Services is the responsibility of the Installer.
7.4 The Seller shall be required to rectify free of charge any failure of the Goods, during the warranty period.
7.5 The Installer shall be required to rectify free of charge any failure of the Services, during the warranty period.
7.6 Because of the nature of the Goods and Services it is often the case that additional materials (tiles, etc.) have been fixed over the top of the Goods. The Customer acknowledges that in most cases it will be necessary for the Installer to remove some or all of such covering materials in order to determine the specific cause of the failure of the Goods or Services.
7.7 The Customer also acknowledges that upon removal of the covering materials it may be determined that the cause of the Goods and Services failing to perform their intended purpose may be as a result of some damage to the integrity of the Goods and Services caused subsequent to the installation of the Goods and Services by a third party.
7.8 In the event that the Seller or Installer, while determining the cause of the failure of the Goods or Services, determines that the cause of the failure was due to something or someone other than any problem with the quality and effectiveness of the Goods or the proper provision of the Services, neither the Seller or Installer will be liable for any repairs, replacements, refunds, or compensation for any loss or damage under the Warranty.
7.9 In the circumstances described above the Customer will pay the Seller and/or the Installer the cost of providing such services as were required to determine the actual cause of the failure, and the Seller and/or Installer will not be responsible for the replacement of any covering materials.
7.10 In the event that it is determined that the circumstances described above apply, the Seller and/or Installer will provide the Customer with an estimate of the cost of repair of the Goods and Services, and in the event that the Customer requests the Seller or Installer to undertake the repairs, then the Customer accepts full responsibility for the payment to the Seller for the cost of such repairs.
7.11 Because of the susceptibility of the Installation to damage by third parties or by exposure to the sunlight or weather after installation (as described in Limitation of Liability), the Seller and/or the Installer reserve the right to inspect the Installation to investigate causation if a claim under the Warranty has been made.
7.12 If a claim has been made under the Warranty and the Claimant/Customer:
7.12.1 has failed to advise the Seller or Installer in writing of the failure of the Goods or Services within a reasonable time (that is, within 30 days of becoming aware of said failure) thereby impeding the Seller and/or Installer from properly and expeditiously investigating the failure, or
7.12.2 undertakes any non-urgent or non-essential repairs to the Installation that may destroy evidence of causation or may impede subsequent investigation by the Seller or the Installer, or
7.12.3 refuses to allow the Seller or the Installer reasonable and timely access to the site (that is, within 30 days of advising the Seller or the Installer of said failure) to investigate causation of the failure,
then the Warranty is void, and neither the Seller nor the Installer will be liable for any repairs under the Warranty.
The benefits given by this warranty are additional to other rights and remedies that you may have under any laws in relation to the Goods and Services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.
8. LIMITATION OF LIABILITY
8.1 All terms, conditions or warranties that may be implied into these Terms and Conditions; statutory or otherwise, relating to the supply of the Goods and Service are excluded to the fullest extent permitted by law.
8.2 The Customer acknowledges that he/she is aware that the waterproof membrane (if such has been installed) is UV-sensitive and requires covering with paint, tiles or some other recommended material within eight weeks of installation to prevent degradation. The warranty is void if the membrane is not so covered within eight weeks of installation.
8.3 The membrane is NOT trafficable or weatherproof unless it is protected appropriately immediately after installation. Should damage be incurred as a result of the actions or omissions of any third party (such as, but not limited to, piercing of the membrane by other builders or tradesmen) or by destructive weather conditions (such as, but not limited to, piercing of the membrane by hail or wind-blown objects) the warranty set out in these terms and conditions is void.
8.4 The liability of the Seller or Installer for breach of any term, condition or warranty or under any remedy implied by law (which cannot be excluded) or as expressly set out in these terms and conditions is, to the extent permitted by law:
8.4.1 limited (if permitted by law) at the option of the Seller to the repair or re-supply of the Goods or the payment of the cost of having the Goods re-supplied;
8.4.2 limited at the option of the Installer to the re-supply of the Service or the payment of the cost of having the Service re-supplied; and
8.4.3 reduced to the extent that such liability is caused by negligent acts or omissions by the Customer, or a breach by the Customer of these Terms and Conditions.
8.5 To the extent permitted by law, the Seller and/or Installer do not have any liability to the Customer or to any other person for:
8.5.1 the acts or omissions of any other entity, including any third party;
8.5.2 faults or defects in the Goods or Services which are caused by the conduct of the Customer or any third party;
8.5.3 any loss of revenue, profits or anticipated savings, loss of data, loss of bargain, other economic loss of any kind, damage to reputation or for any form of indirect or consequential loss, or special or penalty damages, whether in respect of negligence or other tort, breach of contract, equity or otherwise, arising out of or in connection with the provision of the service or these Terms and Conditions;
9.1 No waiver by the Seller or Installer (whether express or implied) in enforcing any of its rights under this contract at any time shall prejudice its rights to do so in the future.
10. FORCE MAJEURE
10.1 The Seller and/or Installer shall not be liable for any delay or failure to perform any of their obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, national or local emergency, acts of government, acts of war or civil disorder, military operation, industrial disputes, weather damage, subsidence or earthquake, or other events which are beyond the reasonable control of the Seller and/or Installer and the Seller and/or Installer shall be entitled to a reasonable extension of its obligations.
11.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
12. CHANGES TO TERMS AND CONDITIONS
12.1 The Seller and/or Installer shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Customer upon making a purchase or the provisions of relevant Australian Consumer Law.
13. GOVERNING LAW AND JURISDICTION
13.1 These Terms and Conditions shall be governed by and construed in accordance with the Australian Consumer Law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of the State in which the installation of the Goods and Services takes place.
14.1 All work undertaken by the Installer with respect to external applications (such as decks and planter boxes) must comply with Australian Standards AS4858 and AS4654.2. All work undertaken by the Installer with respect to internal applications (such as bathrooms, laundries and soapboxes) must comply with the Australian Standard AS4858 and AS3740. All work must also comply with the National Construction Code (NCC) of Australia (incorporating the Building Code of Australia (BCA)).
14.2 Tiling and adhesives – all tiling is the responsibility of the customer, and should be undertaken in accordance with the Australian Standard AS 3958.1 (with respect to tiling procedures) and AS 4992.2 (with respect to adhesives). Customers should consult Wet-seal’s technical bulletins on adhesive compatibility with Wet-seal product (which can be found online at Tech Specs). The Seller may advise on suitable adhesives, but is not responsible for the standard of tiling or the choice of adhesives.
15. SPECIAL CONDITIONS
15.1 Any increase in costs attributable to strikes, lockouts and/or shortage of materials, any difference in award rates and/or any difference in price of materials during the currency of this Contract shall be added to or deducted from the Contract Price, as the case may require.
15.2 An aluminium angle, or a plastic strip bead, will be fitted across doorways leading from wet areas.
15.3 On multi-storey dwellings the full, upstairs, wet area flooring shall be sealed.
15.4 Wherever Particle Board, Marine Ply or Fibre Cement Sheeting has been used the full wet area floor shall be sealed.
15.5 If drainage flanges have not been fitted all wastes will be cut off level with the floor. The waterproofing membrane will be dressed down into the waste. For suspended floors a drainage flange MUST BE installed in showers. NOTE: In South Australia all showers must have drainage flanges.
15.6 If a hob is required it must be constructed from brick, concrete, concrete masonry or any other materials compatible to the waterproofing membrane excluding timber.
15.7 All shower verticals will be sealed to a minimum height of 1.8m.
15.8 Bond breakers will be fitted in all showers.
15.9 Regardless of substrate used all showers will have the full base sealed.
15.10 If the membrane is damaged, by other than the Independent Franchisee of the Wet-seal Franchise System, the Guarantee shall be voided.
15.11 All Shower Screens must be installed on the inside edge of the hob (if applicable).